Phillip Loots

I am a keen kayak enthusiast and an active mountain hiker and sports fisherman which requires me to walk into and along rivers and estuaries for hours on end in sometimes very uneven an rocky terrain.

I was out kayaking about a kilometre off the coast near Bakoven in Camps Bay when a freak wake capsized my kayak and I was thrown onto the rocks and broke my 5th metatarsal in my right foot. I was devastated as I am over 70 and thought my sporting days were over.

It has now been 3 years since my operation to reconstruct the bone in my foot and I am doing all the sports I love without any discomfort whatsoever.

From the moment I met Dr Crane I knew I was in Great hands. A BIG thank you Dr Crane. And Lauren for your support during the healing process. With heartfelt thanks and fondest regards.

Chanelle

Sorry for the long wait, been so busy at the office. I just wanted to thank you and Dr Crane for getting me back to where I was before. I'm still on a journey but thank heavens I can train again and do the things I love:)

It is difficult to put into words how grateful I am to Dr Crane.

In December, I suffered a severe foot injury and tore the ligaments in my foot. As someone who is deeply involved in the CrossFit community and lives a very active lifestyle, the thought of not being able to move, train and participate in the things I love was incredibly daunting.

To make matters worse, I struggled to find a surgeon over the holiday period. In January, I sent an email to Dr Crane's office and was amazed when he personally responded while on leave and arranged a consultation within a matter of days. Not only that, due to the severity of my injury, he booked me for surgery within the next 2 days to ensure no further damage occurred.

From the very first appointment, Dr Crane was honest, straightforward and incredibly reassuring. He took the time to explain exactly what had happened, what needed to be done, what recovery would look like and what I could realistically expect. There was never any false hope or uncertainty, just clear communication and a genuine sense that I was in very capable hands.

What stood out most to me was not only his professionalism, but his kindness. He even discussed the best options for where to have the surgery to minimise my medical aid co-payment, something he certainly didn't have to do, but which spoke volumes about the type of person he is.

The surgery went exceptionally well and throughout my recovery he remained consistent with his follow-ups, guidance and recommendations. At every stage I felt supported and knew exactly what I needed to do.

Today, I am back doing CrossFit and moving in a way that, at one point, I wasn't sure would be possible again. I still have some work to do, but I am incredibly grateful for how far I've come. I genuinely believe that had I waited longer or gone a different route, my outcome may have been very different.

Dr Crane gave me far more than a successful surgery. He gave me the opportunity to get back to the life I love, and for that I will always be grateful.

Thank you, Dr Crane, for your skill, your professionalism and, most importantly, your kindness.

John

Hi Dr Crane,
My wife, Ann, and I want to thank you for the care you and your staff provided her. It’s always unsettling to get medical care in a foreign country but you guys were terrific. We are now back in the US and have an appointment with an Orthopedist in our community. Ironically, his focus is on hands and wrists. Dr Gemma from AGMA saw her initially in our hotel room . She highly recommended you and the hospital. Within a half an hour, she had it all arranged. Ann has had little pain so far. She has only taken one of the pain pills. She’s a farm girl and the oldest of twelve. No time for complaining in that arena. She did finish the anti inflammatory and blood thinners. I’m pleased you enjoyed your ski trip to Idaho and Grand Targee. We call it Grand Foggy and for a good reason. If you are out this way again, please contact me and I can recommend some other ski areas that are great.

Thanks again.

Kerisha

Dear Dr. Crane,
I hope this message finds you both well. I just wanted to take a moment to sincerely thank you for the excellent care and support I received throughout my experience at your practice. Dr. Crane, I truly appreciate your professionalism, clear communication, and the time you took to explain everything thoroughly. It made the experience so much more reassuring and comfortable. A special thank you as well to Lauren. Your kindness, prompt follow-ups, and friendly attitude did not go unnoticed. You consistently kept me informed and made each interaction smooth and stress-free. It's rare to come across such a thoughtful and well-coordinated team. Please know that your efforts are deeply appreciated. Best wishes.

I wanted to give you an update on my progress since I left Cape Town... I have been in physical therapy the past few months and am starting to feel a lot better– In fact, I went for my first (mini) run two weeks ago, starting on the anti-gravity treadmill a few times and then moving to full weight! My mobility is still a little restricted compared to the uninjured ankle, but no pain associated with it. I traveled to the Dominican Republic last week and was able to do my run/walk intervals outside! Thank you again for your support and service during my few months in Cape Town! I am extremely grateful to have had you perform my surgery.

Best of luck with your future American patients–
Kindly,

Jimmy

Good morning Dr Crane

Thanks a lot the letter and your care. Really appreciate how you managed my foot case from the initial visit up to now. Kind, engaging, assurance granted and kept me well informed. Couldn't have asked for another foot specialist,

Kind regards
Jimmy

Carel

Dear Dr. Crane, Billie, and Lauren,

As the holiday season unfolds, I wanted to take a moment to express my heartfelt gratitude for the exceptional care and support you have provided me throughout the years. Your dedication, expertise, and kindness have made a significant impact on my well-being, and I am truly appreciative.

I am pleased to share that I am doing well and keeping in good spirits. Although I may be out of sight, please know that you are not out of mind. You all hold a special place in my thoughts, and I am grateful for the opportunity to have had you as part of my healthcare journey.

As we approach the festive season, I would like to extend my warmest wishes to you for a joyous Christmas and a happy, healthy New Year 2025. May this special time of year bring you peace, happiness, and cherished moments with loved ones.

Thank you again for all that you have done for me. I look forward to staying in touch and wish you continued success and happiness in the years to come.

Warm regards,

Carel